Artarmon is the Lower North Shore’s working suburb. Behind the station sits one of the few remaining light industrial pockets north of the harbour — trade suppliers, workshops, printers, automotive and equipment businesses — alongside medical imaging and specialist services, and the offices that service them.
Kinsoft provides managed IT support, cybersecurity and cloud services across Artarmon, Chatswood, Lane Cove, St Leonards, Willoughby and Naremburn.
What tends to be different about an Artarmon business
Most sites are office plus workshop. A small front office and a workshop or warehouse behind it is the standard shape here. The two halves need different things: coverage and durable hardware at the back, ordinary business systems at the front, and a network that keeps machinery and cameras away from the accounts PCs.
Equipment outlives the computers attached to it. Plant, plotters, imaging machines and test rigs last fifteen years; the PC driving them runs an operating system that stopped getting patches years ago. Replacing the equipment is not realistic, so the answer is isolating that machine so its age cannot become everyone’s problem.
Trade counters need uptime more than sophistication. If the counter cannot look up stock or take payment, trade stops. The systems are simple and the tolerance for them being down is very low.
Imaging and health services carry obligations. Diagnostic and specialist businesses in the area hold clinical information, with the access control, logging and breach response that implies, usually without any internal IT.
Managed IT support
Monitoring, unlimited helpdesk, patching, backup verification and quarterly reviews for a predictable monthly fee, typically $80-$200 per user per month. See managed IT support.
Cybersecurity
Endpoint detection and response, email filtering, MFA, phishing simulation and Essential Eight alignment. See IT security and cybersecurity and the free security assessment.
The unglamorous exposure on sites like these is the unpatchable machine — a controller or imaging PC that cannot be updated and sits on the same flat network as everything else. Segmenting it is usually a morning’s work and is the single most useful thing most of these sites can do.
Get IT support in Artarmon
Call 02 9064 2663 or contact us online for a free IT health check. We cover Artarmon, Chatswood, Lane Cove, St Leonards, Willoughby, Naremburn and the Lower North Shore.
We have a machine running an old operating system that cannot be replaced. What do we do?
Isolate it. Put it on its own network segment with tightly limited access, so that when it is eventually compromised the damage stops there rather than reaching your file data and accounts.
Can you get Wi-Fi working across the workshop?
Usually, and it starts with a survey. Coverage through steel and racking depends on where the metal is, so access point placement follows the layout rather than the ceiling.
Our trade counter goes down and we cannot serve anyone. Can that be improved?
Yes, and it is normally the internet service, the hardware behind it, or the absence of a fallback. A backup connection for the counter is inexpensive against an afternoon of turning customers away.
Do you work with medical imaging and specialist practices?
Yes. That means working around your clinical system rather than against it, restricting access by role, and coordinating updates with the vendor instead of applying them blind.