NBN & Internet

Slow or unreliable internet is one of the most preventable sources of business disruption — and one of the most frustrating. If your team is constantly battling poor video call quality, slow file uploads, or intermittent dropouts during critical tasks, the problem is almost always solvable with the right NBN plan, hardware, and configuration. Kinsoft helps Sydney businesses find the right NBN and internet solution and ensures it’s set up properly from day one.

As an authorised reseller of Aussie Broadband business internet services, Kinsoft can supply, configure, and support your NBN connection — and handle any issues directly with the carrier on your behalf, so you’re never left on hold explaining technical problems to a general support queue.

NBN Plan Options for Business

Not all NBN plans are created equal, and the cheapest option is rarely the best value when your business depends on the connection. Key factors to consider include:

• Speed tier — NBN plans range from 25/5 Mbps (suitable only for very small teams) up to 1000/50 Mbps or higher on eligible connections. For most businesses with 5+ employees, we recommend a minimum of 100/20 Mbps.
• Contention and prioritisation — business-grade plans typically include traffic prioritisation and lower contention ratios than residential services, meaning more consistent speeds during peak hours
• Upload speed — businesses that use cloud applications, video conferencing, or upload large files regularly need strong upload speeds, not just download. Standard NBN plans often have asymmetric speeds that underperform for business use.
• Static IP address — essential for businesses that host services, use VPNs, or need consistent inbound connectivity
• SLA and support — business-grade services include service level agreements for fault rectification that residential plans do not

Connectivity Beyond NBN

NBN is the right solution for most businesses, but it’s not the only option. Kinsoft can also advise on and supply:

• 4G/5G backup internet — a cellular failover connection that automatically activates if your primary NBN service fails, ensuring your business stays online
• Ethernet First Mile (EFM) and fibre — dedicated, symmetric fibre connections for businesses that need guaranteed speeds and maximum reliability
• Multi-site networking — SD-WAN and MPLS solutions connecting multiple office locations over a managed private network

Router and Network Setup

The NBN connection is only as good as the network it feeds into. Kinsoft supplies and configures business-grade routers and Wi-Fi access points, QoS (Quality of Service) rules to prioritise critical applications like VoIP and video conferencing, VLAN segmentation for security, and guest Wi-Fi networks. We ensure your network infrastructure is appropriate for your number of users and the applications you run.

Frequently Asked Questions

What NBN speed does my business need?

For 5–20 employees, 100/20 Mbps is a practical minimum. Businesses with more staff, heavy cloud usage, or regular video calls should consider 250/25 Mbps or higher. Kinsoft will assess your usage profile and recommend the right plan.

What is a static IP address and do I need one?

A static IP is a fixed address that doesn’t change. You need one if you run a VPN with inbound connections, host any internet-facing services, or use remote monitoring or CCTV systems. Kinsoft includes static IP options with business NBN plans.

What happens to my business if the NBN goes down?

Without backup, your business loses internet entirely. Kinsoft recommends a 4G/5G failover router that switches to cellular automatically when the NBN fails — most outages become seamless with this in place.

Can Kinsoft take over our existing NBN connection?

Yes. We can manage your existing connection as part of our managed IT service, or transfer it to our preferred carriers. We’ll handle all logistics and ensure continuity throughout any transition.

Do I have to sign a contract?

No. Every plan we sell is month to month — there are no one, two or three year terms. If your circumstances change you give us a month'''s notice and that is the end of it, with nothing left to pay out. We do not offer fixed terms at all, so you will not be quoted one.