Burwood is the Inner West’s commercial centre and the one suburb in the area with genuine office towers. The mix is distinctive: accounting, legal and financial planning firms in suites above the street, a very large education and tutoring sector, a dense multilingual retail and dining strip, and medical and dental practices serving the surrounding suburbs.
Kinsoft provides managed IT support, cybersecurity and cloud services across Burwood, Strathfield, Croydon, Enfield, Concord and Homebush.
What tends to be different about a Burwood business
Education and tutoring have their own problem. Colleges and tutoring centres hold records about children and young people, run shared computers used by dozens of students a week, and employ a casual teaching workforce that turns over constantly. Shared logins are the norm and are exactly what should not be.
Suite tenancies are small and landlord-constrained. A six-person accounting practice on level four has no comms room and no say over the building’s incoming services. What can be changed is inside the tenancy; it is worth knowing which is which before signing a lease.
Client money and client data in the same firms. Accounting, financial planning and conveyancing practices here handle both, which is precisely the combination business email compromise targets.
Peak season is unforgiving. For accounting practices, a systems failure in the weeks before a lodgement deadline is a different order of problem from the same failure in December.
Managed IT support
Monitoring, unlimited helpdesk, patching, backup verification and quarterly reviews for a predictable monthly fee, typically $80-$200 per user per month. See managed IT support.
Cybersecurity
Endpoint detection and response, email filtering, MFA, phishing simulation and Essential Eight alignment. See IT security and cybersecurity and the free security assessment.
For practices handling client funds the specific risk is a fraudulent change of payment details inside a real email conversation. MFA on every mailbox, DMARC on the domain, and verifying bank details by phone on a known number prevents the overwhelming majority of it.
Shared computers and casual staff
Where students or casual tutors use shared machines, individual accounts and access that expires on a date do more for security than any product. It is a short piece of setup work and it closes the gap that shared logins leave open permanently.
Get IT support in Burwood
Call 02 9064 2663 or contact us online for a free IT health check. We cover Burwood, Strathfield, Croydon, Enfield, Concord, Homebush and the Inner West.
We run a tutoring centre with shared computers. How should that be set up?
Individual logins rather than one shared account, student machines kept separate from the office network, and access that lapses automatically when a casual tutor finishes. Records about children deserve that baseline.
Can you work around our busiest period?
Yes, and we plan for it. Changes and updates are scheduled away from lodgement deadlines, and the time to test a restore is well before the season, not during it.
Our building controls the internet and cabling. What can you change?
The network, Wi-Fi, firewall and how the service is used inside your tenancy are yours. A new carrier service or riser work needs the building, and we will say which applies before quoting.