Guildford is a working suburb with a business base to match: trades and small workshops, local retail and food, medical and dental suites along the main road, and family firms that have operated here for a long time serving the surrounding area and each other.
Kinsoft provides managed IT support, cybersecurity and cloud services across Guildford, Merrylands, Yennora, Granville, Fairfield and Chester Hill.
What tends to be different about a Guildford business
Budgets are tight and the work has to justify itself. Businesses here are sharper about cost than most, and rightly so. The first thing worth doing is almost always removing licences nobody uses, which usually pays for a chunk of everything else.
Trades run from vehicles. Quoting, varying and invoicing happen on a phone at a job, and whether that works properly matters far more than anything in the office.
Systems were set up once, by someone no longer around. A relative, a former employee, or a one-off contractor configured things years ago, and nobody since has had the passwords or the documentation.
Very small teams, no IT person. Two to ten people is the norm, so anything requiring regular human attention will quietly stop happening.
Managed IT support
Monitoring, unlimited helpdesk, patching, backup verification and quarterly reviews for a predictable monthly fee, typically $80-$200 per user per month. See managed IT support.
Cybersecurity
Endpoint detection and response, email filtering, MFA, phishing simulation and Essential Eight alignment. See IT security and cybersecurity and the free security assessment.
For a small business the realistic incident is a compromised mailbox or an invoice paid to altered bank details. MFA on every mailbox and a rule about verifying payment changes by phone deal with most of it, and neither has an ongoing cost.
Get IT support in Guildford
Call 02 9064 2663 or contact us online for a free IT health check. We cover Guildford, Merrylands, Yennora, Granville, Fairfield, Chester Hill and Western Sydney.
Can you reduce what we are paying?
Often, yes. Unused and over-specified licences are the most common waste we find, and a review costs you nothing before you commit to anything.
Nobody knows how our system was set up. Can you take it over?
Yes, and it is a common starting point. The first job is documenting what exists and regaining control of the accounts so the business is not dependent on someone who has moved on.
Our team is on the road all day. Can you support that?
Yes. The focus moves to device management, encryption and making sure the job management app works properly on a phone, rather than to an office network.