Transparent, all-inclusive managed IT support pricing for Sydney small and medium businesses. No surprise invoices. No hourly rates that incentivise slow resolution. Just a predictable monthly fee that covers everything your business needs to run reliably and securely.
Managed IT Support Plans
All Kinsoft plans include unlimited helpdesk support, 24/7 monitoring, patch management, backup monitoring, and monthly reporting. Plans are priced per user per month and scaled to the size and complexity of your environment.
| Feature | Essential | Business | Premium |
|---|---|---|---|
| Unlimited helpdesk (business hours) | ✓ | ✓ | ✓ |
| 24/7 system monitoring | ✓ | ✓ | ✓ |
| Patch management | ✓ | ✓ | ✓ |
| Backup monitoring | ✓ | ✓ | ✓ |
| Endpoint protection (EDR) | ✗ | ✓ | ✓ |
| Email security & filtering | ✗ | ✓ | ✓ |
| Dark web monitoring | ✗ | ✓ | ✓ |
| MFA deployment & management | ✗ | ✓ | ✓ |
| After-hours emergency support | ✗ | ✗ | ✓ |
| Security awareness training | ✗ | ✗ | ✓ |
| Quarterly strategy reviews | ✗ | ✗ | ✓ |
| On-site hours included | Add-on | 2 hrs/month | 4 hrs/month |
| Monthly price per user | From $89 | From $129 | From $179 |
Minimum 5 users. Pricing is indicative — final pricing depends on the number of users, devices, and complexity of your environment. Contact us for a personalised quote.
What’s Always Included
Every Kinsoft managed IT support plan includes the following as standard — no add-on fees:
- Unlimited helpdesk tickets during business hours (Mon–Fri 9am–5pm AEST)
- Remote support via phone, email, and screen sharing
- 24/7 automated monitoring of all managed devices and servers
- Operating system patch management (Windows, macOS, iOS, Android)
- Third-party application patch management (browsers, productivity suites, etc.)
- Monthly system health reporting
- Backup status monitoring and alerts
- Vendor liaison — we deal with ISPs, software vendors, and hardware suppliers on your behalf
- New user setup and offboarding assistance
Add-On Services
The following services can be added to any plan:
- Cloud backup — workstations (Acronis Cyber Protect) — from $49/user/month; covers full-image and file-level backup with ransomware protection
- Microsoft 365 backup (Acronis) — daily backup of mailboxes, Teams, SharePoint, and OneDrive; pricing on request
- Additional on-site visits — available for Essential plan clients at a fixed rate per visit
- Security awareness training — simulated phishing and staff training platform from $8/user/month
- IT health check — complimentary for new clients as part of onboarding
E-Waste Removal & Secure Data Destruction
Kinsoft provides secure e-waste removal for Sydney businesses, covering servers, laptops, and desktops. All drives are wiped to a recognised international standard before disposal — by default US DoD 5220.22-M — ensuring no business data survives on decommissioned hardware. We can accommodate specific erasure standards on request.
A certificate of erasure documenting the serial number, asset details, standard used, and date of destruction is available for an additional fee — useful for compliance, audits, or client assurance.
Supported Erasure Standards
| Standard | Passes | Method |
|---|---|---|
| US DoD 5220.22-M ★ Default | 3 + verify | 0x00, 0xFF, Random — final verify pass |
| One Pass Zeros | 1 | Writes 0x00 across all sectors |
| One Pass Random | 1 | Writes random characters across all sectors |
| US DoE M205.1-2 | 3 + verify | Random, Random, 0x00 — verifies zeros |
| Canadian CSEC ITSG-06 | 3 + verify | Random, complement, Random — final verify |
| Canadian OPS-II | 7 + verify | 0x00, 0xFF, 0x00, 0xFF, 0x00, 0xFF, Random |
| British HMG IS5 Baseline | 1 + verify | 0x00, then verify random |
| British HMG IS5 Enhanced | 3 + verify | 0x00, 0xFF, Random — final verify |
| Russian GOST p50739-95 | 2 + verify | 0x00, Random — final verify |
| US Army AR380-19 | 3 + verify | 0xFF, 0x00, Random — final verify |
| US Air Force 5020 | 3 + verify | Random, 0x00, 0xFF — final verify |
| NAVSO P-5329-26 RL | 3 + verify | 0x01, 0x27FFFFFF, Random — final verify |
| NCSC-TG-025 | 3 + verify | 0x00, 0xFF, Random — final verify |
| NSA 130-2 | 2 + verify | Random, Random — final verify |
| NIST 800-88 | 1–3 | Three variants: single 0x00, single Random, or 3-pass (0x00, 0xFF, Random) |
| German VSITR | 7 | Seven alternating passes |
| Bruce Schneier | 7 + verify | 0xFF, 0x00, Random ×5 — final verify |
| Peter Gutmann | 35 | 35-pass algorithm covering all encoding schemes |
| Australian ISM-6.2.93 | 1 + verify | Random — final verify |
| IEEE Std 2883-2022 | 2 + verify | 0x00 then 0xFF complement; 5% random spot-check verify |
| Secure Erase (ANSI ATA) | Firmware | SSD/ATA firmware-level erase; resets all cells to factory state |
Project and One-Off Work
In addition to managed support, Kinsoft undertakes project work for both managed and non-managed clients. Common projects include:
- Microsoft 365 migrations and new tenant setup
- Server deployments and upgrades
- Network infrastructure upgrades (switches, firewalls, Wi-Fi)
- Cybersecurity assessments and Essential Eight gap analysis
- NBN and internet upgrades
- New office IT setup
- Software development — custom web applications, business process automation, API integrations, and internal tooling
- AI consulting — AI readiness assessments, tool selection and implementation, workflow automation using AI, and staff enablement
- On-premises AI setups — private local LLM deployments, GPU server builds, air-gapped AI environments for sensitive industries
Project pricing is provided by fixed quote. We don’t charge by the hour for projects — you know the cost upfront and there are no surprises when the invoice arrives.
Why Our Pricing Model Works for Your Business
Traditional break-fix IT support — where you pay by the hour whenever something goes wrong — creates a perverse incentive: the slower problems are resolved, the more the IT company earns. Managed IT support aligns our interests with yours. Our profitability depends on keeping your systems running smoothly, not on billing hours when they break.
A predictable monthly fee also makes IT a manageable budget line rather than an unpredictable expense. Most businesses find that switching to managed support reduces their total IT spend while significantly improving the reliability and security of their environment.
Get a Personalised Quote
Every business is different. The best way to get accurate pricing for your situation is to contact us for a free consultation. We’ll ask about your number of users, devices, current IT setup, pain points, and business goals — then provide a fixed monthly quote with no hidden fees.
Call 02 9064 2663, email enquiries@kinsoft.com.au, or use the form on our contact page.
Frequently Asked Questions
How much does managed IT support cost in Sydney?
From $89/user/month (Essential), $129/user/month (Business), or $179/user/month (Premium). All plans include unlimited helpdesk, 24/7 monitoring, and patch management. Contact us for a personalised quote.
Is there a minimum number of users?
Yes — minimum 5 users for managed support plans. For smaller businesses, contact us to discuss options.
Are there lock-in contracts?
We offer 12 and 24-month agreements. The onboarding investment from both sides makes month-to-month impractical — but we stand behind our service quality and will work to resolve any concerns.
What is not included in the monthly fee?
Hardware, software licences (Microsoft 365, backup software, etc.), and major project work are quoted and priced separately. No surprises — everything is quoted upfront.