Penrith is a regional centre in its own right rather than a commuter suburb, and the business base is broad: trades and construction, health and allied health, transport, retail, education, professional services and local government suppliers. A lot of these businesses have staff who are rarely at a desk.
Kinsoft provides managed IT support, cybersecurity and cloud services across Penrith, Kingswood, St Marys, Emu Plains, Cranebrook and the wider Nepean area.
What tends to be different about a Penrith business
Half your people are not in the office. Trades, field service, inspections and mobile health all mean laptops, tablets and phones being used from vehicles and sites. Those devices are more likely to be lost, stolen or connected to whatever Wi-Fi is available, so disk encryption, remote wipe and MFA stop being optional extras.
Mobile coverage is the real network. For a field workforce, the useful question is not office bandwidth but whether the job management app works in a basement, a paddock or a new estate with no coverage. Applications that hold data locally and sync later behave far better than ones that assume a connection.
Being further from the CBD makes remote support matter more. Most issues can and should be resolved without anyone travelling. What matters is that remote support is genuinely effective, so a visit is the exception rather than a daily requirement.
Cost discipline is real. Businesses here tend to be sharper about what technology costs than those in the CBD. We will tell you where you are paying for licences nobody uses, which is usually the fastest saving available.
Managed IT support
Monitoring, unlimited helpdesk, patching, backup verification and quarterly reviews for a predictable monthly fee, typically $80-$200 per user per month. See managed IT support.
Cybersecurity
Endpoint detection and response, email filtering, MFA, phishing simulation and Essential Eight alignment. See cybersecurity and the free security assessment.
For businesses with mobile staff, the most common serious incident is not a dramatic hack. It is a lost or stolen device with a saved password and no encryption, or a quote emailed with bank details that were altered in transit. Both are preventable with controls that cost very little.
Internet and connectivity
Business-grade connectivity varies considerably across the Nepean area, and what is available at one address may not be available two streets away. See business internet options.
Get IT support in Penrith
Call 02 9064 2663 or contact us online for a free IT health check. We cover Penrith, Kingswood, St Marys, Emu Plains, Cranebrook, Werrington and the wider Nepean area.
Most of our team works off-site. Can you support that?
Yes, and it is the normal arrangement here. The focus shifts to device management, encryption, MFA and making sure the applications people rely on work on a phone or tablet rather than only on a desktop.
What happens when a laptop is lost on a job?
With encryption and device management in place, it is an inconvenience rather than a breach. The device can be wiped remotely and the data is unreadable without the credentials. Without those, you have a disclosure problem.
Do we need someone to come out, or is remote enough?
Most issues are resolved remotely and that is usually faster for you. On-site attendance is arranged when a problem genuinely needs hands on hardware.
Can you reduce what we spend on licences?
Often, yes. Unused and over-specified licences are the most common waste we find, and a review costs you nothing before you commit to anything.